Service level agreements

The cost of a service level agreement depends on the systems on your property, how many there are and how much you rely on them. A home with one gate motor and an alarm costs far less than an estate with booms, turnstiles, intercoms for every unit and a long electric fence. How often we visit and the hours you need covered affect the price too. Before quoting, we visit the property, look at every system and talk through how the site is used, especially at night and over weekends. Then we give you a written quotation setting out what the agreement covers and what it costs. Finance is available on residential and commercial service contracts, which spreads the cost into regular payments. If you already have a maintenance plan with us, we can upgrade it to an SLA.

A maintenance plan books regular service visits, so faults are found before they cause a breakdown. A service level agreement includes regular servicing too, and adds 24-hour access to our technicians, including nights, weekends and public holidays. Without a service contract, we work Monday to Friday, and on Saturday mornings by appointment, so a fault on Saturday night waits until Monday. With an SLA, you call us when it happens. A maintenance plan suits most homes, where a weekend wait is an inconvenience. An SLA suits estates, complexes, business parks, factories and homes where the gate is the only way in or out. Finance is available on residential and commercial service contracts. If you're not sure which you need, we'll recommend one after looking at your property.

Yes. A service level agreement can cover gate motors, intercoms, access control, alarms, cameras and electric fences installed by another company, as well as our own. Before the agreement starts, a technician inspects each system: its make, age, condition and any faults. We then tell you plainly what needs fixing before it goes on the agreement, and what the repairs cost. Starting from working systems means the agreement covers real breakdowns, not faults already waiting to happen. Some older systems may use parts no longer made, and we'll tell you if replacing them would cost less over time. After the inspection, every system on the property is serviced on the same schedule, and you have one number to call for all of them, at any hour.

Yes. Finance is available on residential and commercial service level agreements. It spreads the cost of the agreement into regular payments, so regular servicing and 24-hour support become a set amount instead of a series of unexpected bills. This suits homes wanting peace of mind without a large payment up front, and estates, complexes and businesses wanting a predictable line in their budget. Body corporates and home owners' associations often find a fixed amount easier to approve at a meeting than an open repair budget. The terms depend on the agreement and what it covers. Ask us about finance when we quote for your SLA, and we'll explain the options. The written quotation sets out what the agreement covers, how often we visit and what it costs.