Gate and intercom repairs
Our own service department repairs and maintains gates, motors and intercoms.
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Things opening and closing all day will one day stop doing one of those. It tends to be the closing, and it tends to be late.
The gate stops a hand's width from shut. The intercom rings, but nobody can hear. The garage door stops halfway with the car inside. Each of these started as a small fault, weeks earlier, nobody had time to look at.
What do gate and intercom repairs cover?
Gate and intercom repairs cover faults on gate motors, gates, garage doors, intercoms, boom gates and security systems. Common faults are flat batteries, worn wheels or gears, misaligned safety beams, broken remotes and intercoms with no sound or picture. A technician finds the cause on site and fixes it, or quotes for the parts first.
Our own service department repairs and maintains gates, gate motors, garage doors, intercoms, boom gates and security systems. You call the people who fit these systems, not a call centre.
Our own technicians
The people who repair your system are trained in-house and by the manufacturers of the products we fit. They aren't a call centre, and they explain what they fixed before they leave.
Our vehicles are tracked with Cartrack, so we see where each technician is. You get the nearest one, and an arrival time we can stand behind.
When the fault needs a part, they tell you what it is and what it costs before they order it.
When the fault is a gate hit by a car, our workshop straightens and welds it.
Battery call-outs
A battery fades without a sound. Load-shedding works it twice a day, and one evening it has nothing left to open the gate.
We come out to test and replace batteries on their own, for gate motors, garage door motors and alarms. The call-out fee applies, and you pay for the battery we fit.
Solar and battery backup →Systems another company installed
We repair and service systems installed by another company, as well as our own.
Some parts must go back to their supplier for repair. When that happens, we remove the part, send it in, and reinstall it when it comes back.
Gate and gate motor repairs
Most gate faults warn you first. The motor groans, the gate slows, a remote works from close up but not from the street.
We fix motors, batteries, remotes, receivers, beams, wheels and tracks, and we repair bent gates in our workshop. Our gate repairs page lists the common faults and what affects the cost.
Call while it groans, not on the night it stops halfway.
Gate and gate motor repairs →Intercom repairs
An intercom buzzing with no picture, or showing a picture with no sound, is in some ways worse than none. You still get up. You still walk to the window.
We find and fix faults on audio and video intercoms at gates and doors. Weather, wiring and power cause most of them. If a repair isn't worth it, we quote for a new one.
An intercom nobody trusts gets ignored, and then the gate is back to guesswork.
Intercom repairs →Service before it fails
Regular servicing is the cheapest way to avoid a breakdown. A gate motor service checks the battery, the motor, the track, the beams and the remotes. It catches the worn part before it fails.
It's also when we delete the remotes you no longer use. Garage doors need the same care: springs, cables and the safety reverse, checked whenever they need it.
We offer maintenance plans and service contracts for homes, estates and businesses. A service booked on an ordinary weekday costs less than a breakdown on a wet Friday night.
Service and maintenance plans →Repairs and service: our gallery
Repairs and service: our services
Gate and gate motor repairs
Repairs for the gate groaning for a month, hesitating for a week, then stopping halfway one night.
Intercom repairs
Intercom repairs for the handset crackling and opening nothing, or the screen showing only the dark.
Service and maintenance plans
A technician hears the groan and tests the battery before the morning the gate stops halfway.
Service level agreements
When the gate sticks open at 11pm on a Saturday, the number gets answered tonight, not on Monday.
We offer service level agreements and finance for your repairs and service. Each one is a service contract with 24-hour support at night and on weekends.
Planning your security from the start? Read our home and business security guide, covering gates, access control, cameras, alarms and fencing.
Frequently asked questions
Do you repair systems you didn't install?
Yes. We repair and service gates, gate motors, garage doors, intercoms, boom gates, alarms and electric fences installed by other companies. You don't need to have bought the system from us. Some parts, such as certain control boards, must go back to their supplier for repair, and we reinstall them when they return. When you contact us, tell us the make and model if you know it, and what the system does when it fails. A photo of the motor, panel or label helps us bring the right parts on the first visit. If a system is too old to repair, or parts are no longer made, we tell you plainly and quote for a replacement. Once it's working, we can add it to a maintenance plan.
Do you offer maintenance plans?
Yes. We offer maintenance plans and service contracts for homes, complexes, estates and businesses, covering gate motors, garage doors, intercoms, boom gates, alarms and electric fences. Regular servicing is the cheapest way to avoid a breakdown, and the easiest way to make sure a battery doesn't fail during load-shedding. On each visit, a technician checks the battery, the motor, the track, the beams, the remotes and anything else on the plan. Small faults are fixed before they cause a breakdown. Plans can cover systems installed by another company too. For estates and businesses, a service level agreement adds 24-hour access to our technicians, and finance is available on residential and commercial agreements. Our service and maintenance plans page has more.
Do you have a 24-hour emergency service?
Yes, for clients with a service level agreement (SLA). SLA clients can call us at any hour, including weekends, public holidays and the middle of the night, and we answer. Without a service contract, we work Monday to Friday, and on Saturday mornings by appointment. A gate refusing to close on a Saturday night means a long wait until Monday, with the property open or someone sitting up to watch it. This is why most estates, complexes and businesses take out a service contract. Many homes do too, especially where the gate is the only way in or out. An SLA also includes regular service visits, so faults are found before they become emergencies. Finance is available on residential and commercial service contracts. Ask us about one when we quote.
Is there a call-out fee?
Yes. A repair visit carries a call-out fee, which covers the technician's travel and time to find the fault. Labour is added for the repair, and parts are charged separately. We tell you the call-out fee and the labour rate when you book, before anyone drives out, so there are no surprises. If a part is needed, the technician tells you what it is and what it costs before we order it. You can then decide whether to go ahead. Many faults are fixed on the first visit, using parts the technician carries. To keep costs down, tell us as much as you can when you book: what failed, what it does now, the make and a photo. This helps us bring the right parts and avoid a second trip.
Can you come out only to replace a battery?
Yes. We test and replace gate motor, garage door motor, alarm and electric fence batteries as a call-out on its own. The call-out fee applies, plus the cost of the battery. We test the old battery first, because sometimes the fault is the charger or the power supply instead. If it's a battery problem, we replace it with one suited to your system, and check the charging is working. Batteries fade over months without a sound, and frequent load-shedding wears them out faster. Most last between two and three years. Replace yours before a long night of load-shedding finds out it's tired. If you have several batteries due, such as a gate motor and an alarm, we can do them on one visit.
How do I book a repair?
Send us a message through the form on this page, or chat with us on WhatsApp. Tell us what failed, what it does now, and the make and model if you know it. Photos or a short video help a lot, especially of the motor, panel or label. Include your suburb, so we can plan the visit. We reply during office hours, Monday to Friday and Saturday mornings, tell you when we can come and confirm the call-out fee. Clients with a service level agreement can call us at any hour on the after-hours number. The sooner a fault is looked at, the less it usually costs to fix. A gate running slowly today is often a cheap repair. The same gate stopped halfway next month often isn't.
What do you repair?
Our service department repairs gates, gate motors, garage doors, garage door motors, intercoms, boom gates, turnstiles, access control, alarms and electric fences. We work on homes, complexes, estates and businesses, and on systems installed by other companies as well as our own. Common jobs include flat batteries, worn wheels and gears, misaligned safety beams, broken springs and cables, faulty remotes, and intercoms with no sound or picture. Our workshop straightens and welds damaged gates, including gates hit by cars, and repairs burglar bars, security gates and balustrades. If a repair isn't worth it, because the system is too old or parts are no longer made, we tell you plainly and quote for a replacement instead. Every repair starts with a test to find the real cause.
Where we work
Our teams work from our Kya Sands workshop, for homes, estates and businesses in Randburg, Fourways, Sandton, Midrand, Waterfall, Centurion, Roodepoort, Krugersdorp, Bedfordview, Edenvale and the West Rand. See all the areas we serve.
Talk to us about your home and business security needs
You shouldn't have to sit at the bottom of your own driveway, wondering whether the gate will close. With Paul's Gates you won't. Send us a message or chat on WhatsApp, and we will come and look.