Paul's Gates privacy notice

Last updated: 13 October 2026

We use your personal information to answer your enquiries, quote for work and carry it out. This notice explains what we collect, why, who sees it, and what you can ask us to do with it, in line with the Protection of Personal Information Act, 2013 (POPIA). The cookie policy is part of this notice, further down the page.

Who is responsible for your information

Paul's Gates CC (registration number 1987/005327/23), trading as Security Solutions by Paul's Gates, of 48 Vervoer Street, Kya Sands, Randburg, is the responsible party for the personal information described here. In this notice, “we”, “us” and “our” mean Paul's Gates.

Questions about your information go to our Information Officer, Megan Salvado, at megan@paulsgates.co.za, or call 011 462 4426.

What we collect

• When you send an enquiry through the form on this website: your name, phone number, suburb, the service you are interested in and your message. Your email address is optional.
• When you call, email or WhatsApp us: your name, number or email address and what you tell us about the work you need.
• When you phone us: calls may be recorded, so we have a record of what was asked and agreed.
• When you come to our premises in Kya Sands: security cameras record the entrance and the yard.
• When we quote for and do work for you: your name, contact details, the address of the property, details of the work, and the records needed to invoice you and maintain what we install.
• How this website is used, only if you accept cookies: the pages you view, how you arrived, your device and browser type, and an approximate location. See the cookie policy.

Giving us your information is voluntary, but without a name and a way to contact you we cannot answer an enquiry, and without the property address we cannot quote or do the work.

How we use it

• To answer your enquiry and arrange a site visit.
• To prepare a quotation, do the work you approve, invoice you and keep records of it.
• To contact you by phone, email, SMS or WhatsApp about your enquiry or the work we are doing.
• To service and repair what we installed, which includes knowing what was fitted and where.
• To understand how the website is used and improve it, only if you accept cookies.
• To keep a record of phone calls, and to protect our premises, staff and visitors with security cameras.
• To meet our legal obligations, such as tax records.

If you are our customer, we may let you know about similar products or services. You can ask us to stop at any time and we will. We do not send marketing to anyone who has not been our customer unless they have agreed to it, and every marketing message tells you how to opt out.

When we work on your security system

Installing, repairing and servicing security systems means our technicians sometimes see personal information stored in them: camera footage, access and entry records, the phone numbers saved in a GSM intercom, or the fingerprint templates in a biometric reader. That information belongs to you, the owner of the system. When we handle it, we do so on your behalf and only to do the work you asked for. We do not copy it, keep it or use it for anything else, and we treat it as confidential.

Fingerprints are special personal information under POPIA. A biometric system stores each person's fingerprint as a template in the reader or its software. We set the system up and enrol users at your request; the records stay on your system.

Your property's security details

Alarm codes, remote and keypad codes, keys, and where cameras, beams and sensors are placed are kept strictly confidential. Only the staff working on your property see them, and we do not share them with anyone else.

Photos of our work and reviews

We show photos of our work on this website and our social media only with the property owner's permission. We do not show house numbers, street or estate names, number plates, the faces of customers or passers-by, or details revealing how a security system is set up. Customer reviews are published with the customer's permission, using only the name they agreed to. If you want a photo or review removed, email us and we will take it down.

Who we share it with

We do not sell your personal information. We share it only with our own staff who need it to do their work, and with these service providers, each of which uses it only to provide its service to us:

• Subcontractors who help us with some installations. They see the address of the property and the details of the job, and may use them only for that job. The confidentiality set out above binds them too.
• Resend, which delivers the enquiry form to us as an email.
• Vercel, which hosts this website.
• Google (Google Analytics) and Microsoft (Clarity), only if you accept cookies.
• WhatsApp (Meta), if you choose to message us on WhatsApp.

We may also disclose personal information when the law requires it, or when we believe in good faith that it is necessary to protect our rights or property, prevent or investigate wrongdoing in connection with this website, or protect the safety of any person.

Information sent outside South Africa

Some of these providers store or process information on servers outside South Africa. We use providers bound by data-protection laws or agreements giving your information protection comparable to POPIA.

Paying us safely

Our banking details are printed on our quotation, and we send a bank confirmation letter whenever you ask for one. We never change our banking details by email. If an email asks you to pay into a different account, do not pay: call us on 011 462 4426 to check first.

How long we keep it

We keep an enquiry only as long as we need it to deal with it. Records of quotations, work done and invoices are kept for as long as tax and business law requires, and then deleted. Call recordings and footage from our own cameras are kept only as long as we need them, and then deleted or recorded over. The enquiry form stores nothing on this website: it reaches us as an email.

How we protect it

We take reasonable technical and organisational steps to keep your information safe and to stop it being lost, misused or seen by anyone who should not see it. No method of sending or storing information over the internet is completely secure, so we cannot guarantee its absolute security.

If we believe your personal information has been accessed or obtained by someone without authority, we will tell you and the Information Regulator as soon as reasonably possible, as POPIA requires, and explain what you can do to protect yourself.

Your rights

You may ask us, free of charge:

• whether we hold personal information about you, and for a copy of it;
• to correct or update it;
• to delete it, where the law does not require us to keep it;
• to stop using it for marketing, or object to how we use it.

Write to the Information Officer at megan@paulsgates.co.za. Requests for other records are made under the Promotion of Access to Information Act, 2000 (PAIA), as set out in our PAIA manual.

If you are not satisfied with our answer, you may complain to the Information Regulator (South Africa) at inforegulator.org.za or POPIAComplaints@inforegulator.org.za.

Cookie policy

Cookies are small files a website stores in your browser. Some last only until you close the browser (session cookies); others stay until they expire or you delete them (persistent cookies).

The short version: nothing tracking you is set until you choose “Accept all” on the cookie banner. If you choose “Essential only”, no analytics cookies are set. There is no advertising on this website and nothing following you to other websites.

What is stored, and when

• Your cookie choice. Whether you chose “Accept all” or “Essential only” is kept in your browser's local storage, so the banner does not ask again on every page. It holds nothing but that choice and is never sent to us.
• Google Analytics, only if you accept. Cookies named _ga and _ga_ followed by an ID, which count visits and tell a returning visitor from a new one. Google sets them to last up to two years.
• Microsoft Clarity, only if you accept. Cookies named _clck (up to a year) and _clsk (a day), which group the pages of one visit. Clarity shows us anonymised recordings of clicks and scrolling, and masks what you type into forms.

The enquiry form sets no cookies. The WhatsApp, phone, email and map links are ordinary links: nothing from WhatsApp or Google Maps loads until you click one.

Changing your mind

Tap View our policies at the bottom of any page, then Cookie settings, to see the banner again and make a new choice. You can also clear this website's data in your browser settings, which removes any analytics cookies already set, or block cookies altogether; the website still works. Google offers a browser add-on opting you out of Google Analytics on every website.

Children

This website and our services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.

Other websites

This website links to other websites, such as WhatsApp and Google Maps. We are not responsible for their privacy practices; read their own privacy notices.

Changes to this notice

When this notice changes, the new version is published on this page with its date at the top. If you have any questions about it, or about how we handle your information, contact us at megan@paulsgates.co.za.