Service and maintenance plans

Yes. We service and repair gate motors, garage doors, intercoms, boom gates, alarms and electric fences installed by other companies, and add them to a maintenance plan. You don't need to have bought the system from us. On the first visit, we check what's there: the make, the age, the condition and any faults. We then tell you plainly what needs fixing before it goes on a plan, and what it will cost. Fixing these first means the plan starts from a working system, instead of one already close to failing. Some older systems may have parts no longer made, and we'll tell you if replacing them would make more sense. After the first visit, the system is serviced on the same schedule as everything else on your plan.

Call us, and we book a repair. Clients with a service level agreement have 24-hour access to our technicians, including weekends, public holidays and the middle of the night. Everyone else can reach us Monday to Friday, and on Saturday mornings by appointment. Because we already service your system, the technician knows its make, age and history, which makes finding the fault quicker. Regular servicing makes these breakdowns much less likely in the first place, since worn parts and weak batteries are replaced before they fail. When something does fail between services, it's often from outside causes, such as a lightning strike, a power surge or a car hitting the gate. The repair cost depends on the fault and is quoted before any parts are ordered.

Yes. Finance is available on residential and commercial service level agreements (SLAs). This spreads the cost of regular servicing and 24-hour support into manageable payments, instead of paying for each visit or repair as it comes. It suits homes, complexes, estates and businesses wanting their security looked after without large, unexpected bills. An SLA includes regular service visits, so faults are found early, and 24-hour access to our technicians, so a gate failing on a Saturday night doesn't wait until Monday. The terms depend on the agreement and what it covers. Ask us about finance when we quote for your plan, and we'll explain the options. The written quotation sets out what the agreement covers, how often we visit and what it costs.

A service includes testing the battery, but not the cost of a new one. The technician tests each battery under load, which shows how much charge it can still store. A battery can look charged and still fail under load. If a battery is weak or close to failing, we tell you, along with the price of a new one, before we fit it. You can then decide whether to replace it on the same visit, which saves a separate call-out later. Most gate motor, garage door and alarm batteries last two to three years, and frequent load-shedding shortens this. Replacing a weak battery during a service costs far less than a breakdown on the night of a long outage. We note each battery's age, so you know when it's next due.